Effective Date: 9th December 2026
Business Name: Hydro City Plumbing
Contact: 0413 382 125 | info@hydrocityplumbing.com.au
Hydro City Plumbing is committed to protecting your privacy in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what personal information we collect, how we use it, and how we protect it.
We may collect personal information that’s reasonably necessary to provide our plumbing services, including:
• Full name
• Address and contact details
• Email and phone number
• Property access details
• Payment information
• Communication records (phone calls, emails, online forms)
We don’t collect sensitive information unless required by law or with your clear consent.
We collect your information when you:
• Contact us by phone, email or through our website
• Request a quote or book a service
• Fill out our contact form or leave feedback
• Make a payment or ask for an invoice
• Interact with us on social media or through a referral platform
Some information may come to us indirectly, through service providers we use such as payment processors or email platforms.
We use your personal information to:
• Provide plumbing services and respond to enquiries
• Manage bookings, quotes and service delivery
• Process payments and issue invoices
• Let you know about updates, service changes or emergencies
• Improve our service and the experience of working with us
• Meet legal, regulatory or insurance obligations
We never sell your data, and we don’t share it for marketing purposes unrelated to our own services.
Your information is stored securely, whether as physical records, electronic files or in cloud-based systems. We take reasonable steps to:
• Protect data from unauthorised access or misuse
• Limit access to staff who need it to do their job
• Back up and encrypt information regularly
• Use secure third-party tools that meet privacy standards
No system can guarantee complete security, but we act quickly on any suspected breach.
We may share your information with:
• Licensed contractors working on your property
• Accounting and payment processing services
• Cloud software and communication platforms
• Legal or regulatory bodies, where required
Every third party we work with is expected to keep your information confidential and handle it properly.
You can ask to see the personal information we hold about you, or ask us to correct it if it’s wrong, out of date or incomplete.
To make a request, contact us on 0413 382 125 or info@hydrocityplumbing.com.au. We aim to respond within 10 business days.
Our website may use cookies to improve your experience, track how the site performs, and understand what content is useful. This can include:
• Analytics tools such as Google Analytics
• Session cookies that remember what you’ve entered in a form
• IP address tracking for security and troubleshooting
You can turn off cookies in your browser, though this may affect how well the website works.
We may update this Privacy Policy from time to time to reflect changes in how we operate or in our legal obligations. The most current version is always available on our website.
If you believe your privacy has been breached, contact us straight away so we can look into it. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Privacy Policy | Terms & Conditions
